Privacy Policy
 

1. Introduction

Aenix LLC ("Aenix", "we", "our", or "us") is committed to protecting your privacy and handling your personal data with transparency and care. This Privacy Policy explains how we collect, use, store, and protect information about individuals who visit our website (www.aenix.ae), use our services, or communicate with us.

By using our website or engaging with our services, you acknowledge that you have read and understood this Privacy Policy.
 

2. Who We Are

Aenix LLC is the data controller responsible for your personal data. We are incorporated under Sharjah Media City (Shams), United Arab Emirates.

While we are not required by UAE law to appoint a formal Data Protection Officer, we take your privacy seriously and have designated a point of contact for all data-related enquiries.

Contact Details:

• Company: Aenix LLC

• Address: Sharjah Media City (Shams), UAE

• Email: info@aenix.ae

• Phone: +971 58 580 8936

• Website: www.aenix.ae
   

3. Information We Collect

3.1 Information You Provide Directly

When you contact us, submit a form, sign up for our newsletter, or use our live chat, we may collect:

• Full name

• Business name and job title

• Email address

• Phone number (including WhatsApp)

• Emirate or location

• Nature of your inquiry or service requirements

• Any additional information you voluntarily share

3.2 Information Collected Automatically

When you visit our website, certain technical data is collected automatically through cookies and tracking technologies:

• IP address and approximate geographic location

• Browser type, version, and device type

• Operating system

• Pages visited, session duration, and navigation paths

• Referring website or traffic source

• Cookie identifiers and usage data

3.3 Information from Third Parties

We may receive information about you from third-party platforms such as LinkedIn, Meta, or Instagram — but only where you have given those platforms consent to share your data. This may include form submissions through social media lead generation tools.
 

4. How We Use Your Data

We process your personal data for the following purposes, on the legal bases stated:

• Responding to inquiries and contact form submissions — Legitimate interests / Pre-contractual necessity

• Providing and managing our warehousing and logistics services — Contractual necessity

• Sending marketing communications via email and WhatsApp — Consent

• Newsletter delivery and subscriber communications — Consent

• Analysing website traffic and improving user experience — Legitimate interests

• Serving relevant advertising on third-party platforms — Consent (via cookie preferences)

• Complying with legal and regulatory obligations — Legal obligation

• Managing our ongoing business relationship with clients — Contractual necessity / Legitimate interests

We will not use your personal data for purposes incompatible with those described above without first obtaining your consent or establishing another lawful basis.
 

5. Marketing Communications

We may send you marketing communications about our services, industry updates, and promotions by email and WhatsApp — but only where you have given consent or where we have a legitimate interest in contacting you as an existing or prospective business client.

Your opt-out rights:

• You may unsubscribe from marketing emails at any time using the unsubscribe link included in every marketing email we send.

• You may opt out of WhatsApp marketing by replying STOP to any message, or by emailing us at info@aenix.ae.

• We will process your opt-out request promptly.

Opting out of marketing does not affect transactional or service-related communications, which we may continue to send as necessary.
 

6. Who We Share Your Data With

We do not sell, rent, or trade your personal data. We may share your data only in the following circumstances:

6.1 Service Providers

We work with trusted third-party providers to operate our business. These may include:

• CRM and customer management platforms

• Email marketing and communication tools

• Cloud hosting and IT infrastructure providers

• Website analytics and performance tools

• Live chat and customer support tools

• Logistics partners, freight forwarders, and transportation providers involved in service delivery

All service providers are contractually required to handle your data securely and in accordance with applicable data protection laws. They may only use your data for the specific purposes we instruct.

6.2 Legal and Regulatory Requirements

We may disclose personal data where required by UAE law, a court order, or a competent regulatory authority, or to protect the rights, safety, or property of Aenix, our clients, or the public.

6.3 Business Transfers

In the event of a merger, acquisition, or asset sale, personal data may be transferred as part of that transaction. We will notify affected individuals in advance where required by law.
 

7. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve your browsing experience, measure website performance, and serve relevant content.

Types of cookies we use:

• Strictly Necessary Cookies — Essential for the website to function. Cannot be disabled.

• Analytics Cookies — Track how visitors use our site. Data is aggregated where possible.

• Marketing and Advertising Cookies — Enable relevant advertising on third-party platforms (e.g., social media pixels). Require your consent.

• Functional Cookies — Power features such as live chat widgets and contact forms.

You can control cookie preferences through your browser settings at any time. Disabling certain cookies may affect website functionality.

By continuing to use our website without adjusting your settings, you consent to our use of cookies as described above.
 

8. Cross-Border Data Transfers

Aenix is based in the UAE, but some of the third-party platforms and cloud providers we use — including our CRM, email tools, and hosting infrastructure — may store or process data outside the UAE.

Where data is transferred internationally, we take reasonable steps to ensure that:

• The receiving country provides an adequate level of data protection, or

• Appropriate safeguards are in place, such as data processing agreements or standard contractual clauses

By using our website or services, you acknowledge that your personal data may be transferred to, stored in, and processed in countries outside the UAE.
 

9. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes described in this policy, comply with legal obligations, resolve disputes, or enforce our agreements.

Our standard retention periods are:

• Contact and inquiry form submissions — 3 years from the date of last contact

• Client operational and service records — 5 years from end of engagement, in compliance with UAE commercial record-keeping requirements

• Marketing and newsletter subscriber data — Until you opt out, plus 30 days to process the removal

• Website analytics data — Up to 24 months

• Cookie data — As set by individual tools, typically 30 days to 24 months

After the applicable retention period, data is securely deleted or anonymised.
 

10. Your Rights

Under the UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (UAE PDPL), you have the following rights:

• Right to Access — Request a copy of the personal data we hold about you.

• Right to Correction — Ask us to correct inaccurate or incomplete data.

• Right to Deletion — Request deletion of your personal data, subject to legal obligations.

• Right to Restrict Processing — Ask us to limit how we use your data in certain circumstances.

• Right to Object — Object to processing based on legitimate interests, including for direct marketing.

• Right to Data Portability — Request your data in a structured, machine-readable format where technically feasible.

• Right to Withdraw Consent — Withdraw consent at any time without affecting the lawfulness of prior processing.

• Right to Lodge a Complaint — Raise a complaint with the UAE competent data protection authority if you are unsatisfied with our response.

To exercise any of these rights, email us at info@aenix.ae. We will respond within 30 days. We may need to verify your identity before processing your request. In some cases, we may be unable to fulfil a request due to legal obligations — we will explain this in writing if applicable.
 

11. Third-Party Tools and Embedded Services

Our website may include tools or integrations provided by third parties — such as live chat platforms, social media plugins, contact form tools, or analytics services. These third-party services may independently collect data about you when you interact with them.

Aenix is not responsible for the privacy practices of third-party providers. We recommend you review the individual privacy policies of any third-party services you engage with through our website.

Our website may also contain links to external websites. This Privacy Policy applies only to www.aenix.ae. We are not responsible for the data practices of any external site.
 

12. Data Security

We implement reasonable technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These include access controls, secure data transmission protocols, and regular review of our internal data handling practices.

No method of electronic transmission or storage is entirely secure. In the event of a data breach that may affect your rights, we will notify you and the relevant authorities in accordance with our obligations under UAE law.
 

13. Children's Privacy

Our website and services are intended for business use and are not directed at individuals under the age of 18. We do not knowingly collect personal data from minors. If we become aware that we have received such data, we will delete it without delay. If you believe we may have collected data from a person under 18, please contact us at info@aenix.ae.
 

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, practices, or applicable law. When we do, we will update the "Last Updated" date at the top of this page.

For material changes, we will make reasonable efforts to notify you directly before they take effect. Your continued use of our website after any update constitutes acceptance of the revised policy.
 

15. Contact and Complaints

For any questions, requests, or concerns related to this Privacy Policy or your personal data, please contact us:

Aenix LLC Sharjah Media City (Shams), UAE Email: info@aenix.ae Phone: +971 58 580 8936 Website: www.aenix.ae

If you are not satisfied with how we have handled your request, you have the right to raise a complaint with the competent UAE data protection authority.

This Privacy Policy was prepared in compliance with UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (UAE PDPL). It does not constitute legal advice. For complex data protection matters, consult a qualified UAE legal practitioner.

Three things to do before you hit publish:

1. Confirm the effective date — I've put 1 June 2025. Change it to whatever date you actually go live.

2. Cookie banner — The policy references cookie consent. You need an actual cookie consent banner on the site, otherwise this section is dead weight.

3. Unsubscribe + STOP mechanism — Make sure both are live before publishing. The policy commits you to it.

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Last Updated: 17 May 2025